CANCELLATION POLICY / LODGE POLICIES

 

Standard Rate:

The cancellation fee of 7 or more days prior to the date of arrival is 10% of the deposit fee, after this time we charge you 90% the room rate as

 

cancellation fee.

Non Refundable Rate:

For the non-refundable bookings, there are no cancellation or changes possible. In case of a cancellation, 100% of the total amount will be charged as cancellation fee.

 

Group booking ( 3 rooms and more ):

Guests booking, of more than 2 rooms are required to pay the total cost of the booking in advance. If cancelled or modified up to 60 days before

date of arrival, no fee will be charged. If cancelled or modified later or in case of no-show, 90% of the reservation will be charged.

 

Important information :

• Due to the fact that the lodge is surrounded by many apartment/rooms it is required that guests, particularly those in groups are respective in
• regard to noise during the evenings.
• A fine of M2,500.00 will be charged for noise complaints.
• No parties are allowed at the premises unless pre-arranged.
• Please note that the check-in and key-collection/check-out take place at Reception.
• Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
• Please inform us in advance of your expected arrival time. You can email or contact us directly with the contact details provided in your confirmation.
• Private parking is possible on site (reservation is needed).
• Languages spoken: English & Sesotho.